This Privacy Policy describes how "Khana Fast"(Pathway e Solutions pvt ltd) collects, uses, and protects the personal information you provide when using our mobile application and website. By using our services, you agree to the collection and use of information as outlined in this policy.
Information We Collect
Personal Information: When you register and use "Khana Fast," we may collect personal information such as your name, email address, phone number, and delivery address.
Transaction Details: We collect information related to your orders, including products purchased, payment details, and delivery information.
Device Information: We may collect information about the device you use to access our services, including IP address, device type, and browser information.
Location Information: With your consent, we may collect your precise location to provide location-based services such as delivery tracking.
To provide an efficient and reliable delivery experience, our application collects location data from delivery partners under the following conditions:
We collect location data to:
Enable real-time tracking of deliveries for customers and restaurants.
Provide accurate Estimated Time of Arrival (ETA).
Automatically update the delivery status when a partner reaches the pickup or drop-off location.
Prevent fraudulent activities and ensure the safety and integrity of our delivery services.
Only during active delivery orders assigned to a delivery partner.
When the delivery partner has granted explicit permission for location access.
The application requests location permission via clear, in-app prompts.
The user (delivery partner) has full control over granting or revoking this permission at any time.
We display a persistent notification when location is being collected.
Location data is used only for operational purposes (delivery tracking, status updates, ETA).
We do not share your location data with third parties without your consent.
All data is stored securely and in compliance with applicable data protection laws.
We do not collect location when the delivery partner is offline or not assigned to any delivery.
Location tracking stops automatically once the order is marked as complete.
How We Use Your Information
Order Fulfillment: We use your information to process orders, communicate with you about your orders, and provide customer support.
Improving Our Services: We may use aggregated and anonymized data for analytics to improve our services and user experience.
Marketing: With your consent, we may send promotional emails or notifications about special offers and new features.
Information Sharing
Service Providers: We may share your information with third-party service providers who assist us in providing services such as payment processing, delivery, and analytics.
Legal Compliance: We may disclose your information if required by law or to protect our rights or the rights of others.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure.
Despite our efforts, no security measures are perfect or impenetrable, and we cannot guarantee the security of your information.
Your Choices
Your Consent, Rectification and Changes to Privacy Policy:
Your acknowledgement: All information disclosed by You shall be deemed to be disclosed willingly and without any coercion. No liability pertaining to the authenticity / genuineness / misrepresentation /fraud / negligence of the information disclosed shall lie on Us nor will We be in any way responsible to verify any information obtained from You.
Withdrawal of consent: You may choose to withdraw Your consent provided hereunder at any point in time. You may do the same by visiting Home page ->Menu Icon-> Profile on the mobile application.
In case You do not provide Your consent or later withdraw Your consent, We request You not to access thePlatform, Content or use the Services. We also reserve the right to not provideYou any Services and/or Content on the Platform and/or features of the Platform once You withdraw Your consent. In such a scenario, We will delete Your information (personal or otherwise)or de-identify it so that it is anonymous and not attributable to You. In the event, We retain the Personal Information post withdrawal or cancellation of Your consent, it shall retain it only for the period permitted under applicable laws.
You should be aware that some of the Personal Information that may have been shared on third-party websites may still continue to be available as we do not have control over these websites.Your Personal Information may also appear in online searches. Other Personal Information that You have shared with others, or that other users have copied, may also remain visible. You should only share Personal Information with people that You trust because they will be able to save it or re-share it with others, including when they sync the Personal Information to a device.
You can access and update your personal information through your account settings.
You may unsubscribe from marketing communications by following the instructions in the emails we send you.
Children's Privacy
"Khana Fast" does not knowingly collect personal information from children under the age of 13. If we discover that we have collected personal information from a child under 13, we will take steps to delete the information as soon as possible.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website or app. Your continued use of "Khana Fast" after any changes indicates your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy, please contact us at [contact email info@khanafast.com phone number +917412999999
