Terms And Conditions

This document is an electronic record and published in accordance with the provisions of the Information Technology Act 2000 and the rules thereunder and generated by a computer system and does not require any physical or digital signatures.

This website  www.khanafast.com (Website) and mobile application ‘khanafast’ (App) (Website and App collectively referred to as the “Platform”) is operated and managed by the Company. The term Company shall collectively and individually refer to each company which operates and manages the Platform for undertaking retail business with respect to the respective cities.Company Name Pathway e Solutions pvt ltd

"Khana Fast" offers a platform to order and deliver food, groceries, and dairy products, small parcel like gift,docoments,electronics,from local vendors.
We act as an intermediary between users and vendors to facilitate transactions and delivery services.
User Responsibilities

Eligibility to use the services

  1. You hereby represent and warrant that you are at least eighteen (18) years of age or above and are fully able and competent to understand and agree the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms.

  2. Compliance with Laws. You are in compliance with all laws and regulations in the country in which you live when you access and use the Services. You agree to use the Services only in compliance with these Terms and applicable law, and in a manner that does not violate our legal rights or those of any third party(ies).

Orders placed through KhanaFast are subject to availability and confirmation by the vendor.
Delivery times are estimates and may vary due to factors beyond our control.
You agree to provide accurate delivery information to ensure successful delivery.
Payment

Payment for orders can be made through the app using specified payment methods.
All transactions are processed securely. "Khana Fast" does not store credit card details.
Refunds and Cancellations

Refunds or cancellations are subject to the policies of the respective vendors.
"Khana Fast" reserves the right to charge a cancellation fee for late cancellations.
User Conduct

You agree not to use our services for any unlawful or prohibited activities.
Any misuse of the app or violation of these terms may result in account suspension or termination.
Intellectual Property

All content and trademarks on the app are the property of "Khana Fast" or its licensors.
You may not use, reproduce, or distribute any content from the app without permission.
Privacy Policy

Our privacy policy outlines how we collect, use, and protect your personal information.
By using our services, you consent to the terms of our privacy policy.
Changes to Terms

"Khana Fast" reserves the right to update or modify these terms and conditions at any time.
Changes will be effective upon posting on the app. Continued use of the app constitutes acceptance of the modified terms.
Contact Information

Customer Care Channels

  • For any order related issue, you may first reach out to us via chat support on the KhanaFast app for real time basis resolution.
  • You may write to us at info@khanafast.com and we will strive to resolve your order related grievance within the timelines prescribed under applicable laws.
  • For a complaint raised on info@khanafast.com, you will receive a unique ticket number to track the status of your complaint.
  • In case you do not receive a satisfactory response from the chat support and info@khanafast.com as the case maybe, you can escalate the matter to our Grievance Officer by giving reference of the ticket number generated from info@khanafast.com and we shall address your concern within an estimated time of forty-eight (48) hours.
  • customer support at Mob.+917412999999